Troubleshooting
VISIONC600 - VisionR700 & VisionR800 keyboard can't control the screen.
This problem can only occur if the screen VISIONC600 is configured with the VisionR using network method. When the screen VISIONC600 is not available the chart library is disabled. The letter (S) is not showing. Possible reasons 1. Screen VISIONC600 ...
CSPOLA600 - Product does not turn on
Possible Causes Power cable not plugged in No light on power supply Suggested Solutions Unplug and replug the power cable to ensure proper fit. Change power supply
CSPOLA600 - Product will not respond to remote control
Possible Causes IR detector is dirty. Batteries in remote are dead Suggested Solutions Clean the IR detector. Recharge the remote control using the USB cable. Replace the battery
CSPOLA600 - Letters appear to be wrong size
Possible Causes Chart Screen not calibrated Suggested Solutions Refer to user manual to adjust calibration distance. Min. dist. 5 ft. ~ Max. dist. 19.5 ft Remarks: Distances less than 10 ft may cause issues with accommodation.
CSPOLA600 - Don’t want the slideshow during sleep mode
Possible Causes Needs to be turned off Suggested Solutions In system setup, change the “Slideshow” to “OFF”. Refer to user manual for instructions.
CS550 - Don’t want the slideshow during sleep mode
Possible Causes Needs to be turned off Suggested Solutions In system setup, change the “Slideshow” to “OFF”. Refer to user manual for instructions.
CS550 - Letters appear to be wrong size
Possible Causes Chart Screen not calibrated Suggested Solutions Refer to user manual to adjust calibration distance. Min. dist. 5 ft. ~ Max. dist. 19.5 ft Remarks: Distances less than 10 ft may cause issues with accommodation.
CS550 - Product will not respond to remote control
Possible Causes IR detector is dirty. Batteries in remote are dead Suggested Solutions Clean the IR detector. Recharge the remote control using the USB cable. Replace the battery
CS550 - Product does not turn on
Possible Causes Power cable not plugged in No light on power supply Suggested Solutions Unplug and replug the power cable to ensure proper fit. Change power supply
VISIONC600 - No possible to export charts
An error message is displayed at the end of the update of the Vision-C 600 Message here is the one when connected in IP* Check that the software version to install is higher one than the one already installed on the Vision C 600: click on te arrow in ...
CSPOLA600 - Why is the screen black?
1) Check if the power source is working. Voltage output 12V. 2) Check if the black screen appears after turning on the power. 3) It is possible that the PN CSP622 Converter board needs to be replaced
CSPOLA600 - Why the screen display white?
Make sure you have a USB 3.0 THUMB DRIVE. Make sure to use software V1.0.0.1 to update the CSPOLA, to be used with Vision R 800 V1.2.0.1 1. Use the power switch to turn off the unit. 2. Proceed to download file V1.0.0.1.zip and then place it in the ...
CSPOLA600 - Why does it ask me for username and password?
If you see the following screen during boot, there is a problem with the graphics system. Replace M-SATA. When replacing the M-SATA, the power cable must be replaced when not connected to the graphics system. The part to be replaced _ PN CSP637
CS550 - Is not booting up
The screen is not supposed to display the boot screen below: However, it often happens when you power off at boot, or when you power off without using the power button. It is a normal screen caused by when the operating system is not found at boot. ...
CSPOLA600 - Not booting up
The screen is not supposed to display the boot screen below: However, it often happens when you power off at boot, or when you power off without using the power button. It is a normal screen caused by when the operating system is not found at boot. ...
CSPOLA600 - Changing BIOS
Make sure you have a USB or wireless keyboard 1. Use the power switch to turn off the unit. 2. Prepare a keyboard or wireless keyboard and connect it to the USB port [Recharging S/W Update] 3. Press and hold the key on the keyboard, then turn on the ...